FAQ
We’re here to answer your most common questions about our services, policies, and products. If you have a question not covered here, feel free to contact us!
1. Where do you ship?
We are currently shipping internationally.
2. What is the shipping cost?
We offer Free Shipping on all orders with no minimum purchase requirement.
3. How long does delivery take?
- Handling time: 1-2 days (Monday – Friday)
- Transit time: 4-7 days. (Monday – Friday)
- Total Estimated Delivery time: 5-9 Days
4. Can I track my order?
Yes, once your order is shipped, you’ll receive a confirmation email with tracking details to monitor your delivery status.
5. What payment methods do you accept?
We accept the Following Payment methods
- American Express (AMEX)
- Apple Pay
- Bancontact
- EPS
- Google Pay
- Maestro
- Mastercard
- PayPal
- Shop Pay
- UnionPay
- Visa
6. What is your return policy?
We accept returns within 30 days of delivery. If you need to return an item Please contact with our Customer support team or you can Visit our Return and Refund page for more information.
7. Do you offer exchanges?
We do not offer Exchanges.
8. Are my payment details secure?
Absolutely! We use secure, encrypted payment channels to protect your information. Our website is compliant with industry-standard PCI-DSS regulations.
9. How can I contact to Customer support Team?
If you have any questions, concerns, or require assistance, please do not hesitate to contact us. Our team is dedicated to providing you with prompt and helpful support.
Contact Information:
Contact Form: Click Here
Email: support@arclitepro.com
Address: Landskronstraße 71, 64285 Darmstadt, Germany
Customer support: Monday to Friday 9.00 AM - 5.00 PM